Workshops
Our shorter, more focused classes address specific topics or skills through hands-on activities, interactive discussions, and practical exercises. They cater to immediate needs or emerging trends in the business community.
Introduction to Bookkeeping
This foundational class is for individuals new to bookkeeping or those who need to understand the basics to support their organization. We'll start with the definition and purpose of bookkeeping and its importance for businesses. You'll gain insights into different business structures, including sole proprietorships, partnerships, corporations, S-Corps, and LLCs, and their advantages and disadvantages. Additionally, we'll cover various types of taxes and the roles of bookkeepers, accountants, and CPAs. By the end of this session, you'll understand when to seek bookkeeping help and how to choose the right professional. A friendly Q&A session will follow to address any specific questions you might have.
Financial Management
This class focuses on the essential aspects of financial management for your business. You'll learn the importance of maintaining separate bank accounts and the steps to set them up, including the necessary documentation. We'll discuss managing personal funds, borrowed money, and startup costs, emphasizing the importance of recording expenses and saving receipts. The class will also cover invoicing, billing, and tracking receivables to ensure you manage your income effectively. We'll finish with strategies for organizing receipts and maintaining a robust documentation process. A supportive Q&A session will follow to clarify any doubts.
Upcoming Classes
Build Your Professional Brand
Thursday, January 30, 2025 · 7 PM - 8 PM · Virtual Webinar
Hosted By ASHTEC
Having a strong professional brand and a well-thought-out career story can open many opportunities for you, especially when it comes to pursuing your next job.
In this session you'll learn:
• How to position your career story in a compelling way.
• How to improve your online presence and build a solid network.
• How to answer the common interview question “tell me about yourself” to make a strong first impression.
Social Media Mastery: Tumblr, WhatsApp, Snapchat, and Instagram Insights
Tuesday, February 4, 2025 · 1 PM - 3 PM · TSÈ BII' NDZISGAII Community Center & Broadcast
Hosted By ASHTEC
Unlock the secrets to mastering the latest social media platforms with our comprehensive class, "Social Media Mastery: Tumblr, WhatsApp, Snapchat, and Instagram Insights." This final installment in our Social Media Marketing Series dives deep into the unique features and marketing potential of Tumblr, WhatsApp, Snapchat, and Instagram. Learn the pros and cons of each platform and discover how to effectively post and engage in conversations on Tumblr. Set up your WhatsApp account, explore its major features, and leverage its advertising capabilities. Understand Snapchat's audience and ad formats and track your performance with precision. Finally, delve into Instagram's niche markets, quality content creation, and the power of hashtags. With detailed tracking and measurement techniques, this class equips you with the tools to optimize your social media strategy and achieve marketing success. Join us and transform your social media presence today!
Building Consensus: Elevate Your Facilitation Skills to Drive Group Decisions
Wednesday, February 5, 2025 · 1 PM - 3 PM · White mesa education Center & Broadcast
Hosted By ASHTEC
In the second class of our Facilitation Skills Series, "Building Consensus: Elevate Your Facilitation Skills to Drive Group Decisions," you will delve into the art of fostering agreement and collaboration within any group setting. This comprehensive workshop focuses on essential techniques for encouraging participation, gathering and presenting information, and synthesizing diverse viewpoints to reach a decision point. Learn how to identify options, create shortlists, and choose solutions using the Multi-Option Technique. Additionally, this class equips you with strategies to handle difficult people, address disruptions, and help groups resolve issues independently. By mastering these skills, you will be able to guide your team through effective decision-making processes, ensuring that every voice is heard and valued. Whether you are leading a small meeting or a large organizational gathering, this class will provide you with the tools to build consensus and drive successful outcomes.
Grow With Google: Make Your Website Work For You
Thursday, February 6, 2025 · 7 PM MST · virtual webinar
Hosted By ASHTEC
In this presentation, learners will discover how to create a search-friendly website that drives user action and supports their goals. Whether launching a new website or sprucing up an old one, this workshop will help. Don't miss out on this opportunity to take your online presence to the next level!
Navigating Group Dynamics: Mastering Intervention and Conflict Resolution
Wednesday, February 12, 2025 · 1 PM - 3 PM · White mesa education Center & Broadcast
Hosted By ASHTEC
In the final class of our Facilitation Skills Series, "Navigating Group Dynamics: Mastering Intervention and Conflict Resolution,"
you will delve into advanced techniques for addressing and resolving group dysfunction. This comprehensive workshop focuses on using ground rules to prevent disruptions, effectively restating and reframing issues, and getting meetings back on track. You will learn why and when intervention may be necessary, exploring various levels of intervention to suit different scenarios. The course also covers practical intervention techniques, such as using established processes, the Boomerang method, and the ICE technique (Identify, Check for agreement, evaluate how to Resolve). By the end of this class, you will be equipped with the skills to handle difficult situations and ensure smooth, productive meetings. Elevate your facilitation expertise and become a master at navigating group dynamics and conflict resolution.
Grow With Google: Launch Your Business With Customer-Focused Marketing
Thursday, February 13, 2025 · 7 PM MST · Virtual Webinar
Hosted By ASHTEC
As a new entrepreneur, you’ll need more than good products or services to grow your business. It's also important to have strong customer-focused marketing strategies to reach your audience and turn them into loyal customers.
In this workshop, you will learn how to:
• Create a compelling brand
• Define your audience
• Convert customers
•Build loyalty and advocacy
Customer Service Fundamentals: Building A Strong Foundation For Success
Tuesday, February 18, 2025 · 1 PM - 3 PM · TSÈ BII' NDZISGAII Community Center & Broadcast
Hosted By ASHTEC
Unlock the secrets to exceptional customer service with our first class in the "Mastering Customer Service" series. This foundational course, "Customer Service Fundamentals: Building a Strong Foundation for Success," dives deep into understanding who your customers are—both internal and external—and what true customer service entails. Learn to establish a positive attitude, where appearance, a genuine smile, and staying energized play crucial roles. Discover how to identify and address customer needs effectively by thinking outside the box and going the extra mile. This class also covers essential strategies for generating return business, including effective follow-up techniques, addressing complaints, and turning difficult customers into loyal advocates. Whether you're on the front lines or behind the scenes, this course equips you with the skills to elevate every customer interaction and build lasting relationships. Join us and start your journey to becoming a customer service expert today!
Foundations of Knowledge Management: Building A Smarter Organization
Wednesday, February 19, 2025 · 1 PM - 3 PM · White Mesa Education Center & Broadcast
Hosted By ASHTEC
Dive into the world of knowledge management with our comprehensive class, "Foundations of Knowledge Management: Building a Smarter Organization." This first class in our Knowledge Management Series is designed to equip you with a deep understanding of what knowledge management truly entails. Explore the fundamental concepts, including the definition of knowledge and its management, and trace the evolution of knowledge management through a brief history. Learn how to apply these principles in the workplace effectively and discover the dos and don'ts that can make or break your knowledge management strategy. Delve into the intricacies of data, information, and knowledge, and understand the tacit mode and the knowledge management life cycle. This class also covers the new knowledge management paradigm, its implications, and applications, ensuring you are well-prepared to integrate these practices into your organization. Join us to unlock the potential of knowledge management and drive your organization towards success.
Grow With Google: Use YouTube To Grow Your Business
Thursday, February 20, 2025 · 7 PM MST · Virtual Webinar
Hosted By ASHTEC
Learn how to use YouTube and the power of video to promote your business or brand.
In this workshop we'll cover:
• How to create a YouTube channel
• Adding videos and organize your channel
• How to promote your business with video ads
Customer Service Excellence: Mastering In-Person, Phone, and Electronic Interactions
Tuesday, February 25, 2025 · 1 PM - 3 PM · TSÈ BII' NDZISGAII Community Center & Broadcast
Hosted By ASHTEC
Elevate your customer service skills with our comprehensive workshop, "Customer Service Excellence: Mastering In-Person, Phone, and Electronic Interactions." This second class in our series delves into the nuances of delivering exceptional service across various communication channels. Learn how to effectively handle at-your-desk requests and leverage the advantages of in-person communication by mastering body language techniques. Discover the intricacies of providing stellar customer service over the phone, including essential telephone etiquette and practical tips and tricks. Additionally, gain insights into the world of electronic customer service, understanding the pros and cons of digital communication, mastering netiquette, and utilizing chat and email effectively. Whether you're interacting face-to-face, over the phone, or through digital platforms, this class equips you with the skills to exceed customer expectations and foster lasting relationships. Join us to transform your customer service approach and ensure every interaction is a positive one.
Advanced Knowledge Management Models: Strategies for Success
Wednesday, February 26, 2025 · 1 PM - 3 PM · White Mesa Education Center & Broadcast
Hosted By ASHTEC
Dive deeper into the world of knowledge management with our second class in the Knowledge Management Series: "Advanced Knowledge Management Models: Strategies for Success." This course is designed to provide you with a comprehensive understanding of various knowledge management models, including the Nonaka and Takeuchi SECI Model, Wiig Model, Kakabadse Model, and Boisot Model. You will learn how to build a solid rationale for implementing these models in your organization, create compelling business cases, and discover success stories that highlight the transformative power of effective knowledge management. Additionally, the course will guide you through the Commonization/Customization Model, helping you customize knowledge management definitions and components to fit your unique organizational needs. By the end of this class, you will be equipped with the tools and insights needed to create a Knowledge Management Body of Knowledge (KMBOK) that drives innovation and efficiency in your workplace. Join us and unlock the full potential of your organization's intellectual resources!
Grow With Google: Learn the Basics of Google Ads
Thursday, February 27, 2025 · 7 PM MST · Virtual Webinar
Hosted By ASHTEC
In this workshop you will learn how to reach more customers and grow your business with Google Ads.
In this session we'll talk about:
• How to create an account and set up an ad campaign
• How to write great ads, refine keywords, and include ad extensions
• How to measure success
Customer Service Mastery: Turning Challenges into Opportunities
Tuesday, March 4, 2025 · 1 PM - 3 PM · TSÈ BII' NDZISGAII Community Center & Broadcast
Hosted By ASHTEC
In the final class of our comprehensive Customer Service series, "Customer Service Mastery: Turning Challenges into Opportunities," you will gain essential skills to handle the most difficult customer interactions with confidence and poise. This class focuses on recovering difficult customers by teaching you how to de-escalate anger, establish common ground, and set your limits while managing your own emotions. You will also learn when and how to escalate issues, effectively dealing with vulgarity, insults, and even legal or physical threats. Additionally, this course provides ten actionable tips to WOW your customers every time, ensuring that even the toughest situations can be turned into opportunities for exceptional service. By mastering these advanced techniques, you will not only improve customer satisfaction but also enhance your professional growth. Join us to transform your customer service challenges into opportunities for success and elevate your skills to the next level.
Implementing Knowledge Management: Strategies for Organizational Excellence
Wednesday, March 5, 2025 · 1 PM - 3 PM · White Mesa Education Center & Broadcast
Hosted By ASHTEC
The final class in our Knowledge Management Series, "Implementing Knowledge Management: Strategies for Organizational Excellence," equips you with the essential tools and techniques to successfully integrate knowledge management into your organization. This comprehensive course covers critical topics such as gathering support, identifying opportunities for revenue streams, and key knowledge management techniques. You'll learn how to create a map for success, even in no-budget scenarios, and gain valuable tips for overcoming barriers to success. The course also delves into advanced topics like the Knowledge Management Maturity Model, absorptive capacity, and process model types. Additionally, you'll explore the role of the Chief Knowledge Officer and complete a Knowledge Management Skill Checklist to ensure you're fully prepared. By the end of this class, you'll understand the knowledge management imperative and be ready to drive organizational excellence through effective knowledge management practices. Join us to unlock your organization's full potential!
Grow With Google: Make Better Business Decisions with Analytics
Thursday, March 6, 2025 · 7 PM MST · Virtual Webinar
Hosted By ASHTEC
Learn best practices and analyze trends about how customers engage with your business online, then turn these insights into well-informed, actionable decisions.
In this session we'll cover:
• An introduction to Google Analytics
• Creating and understanding reports
• Making goals
• Using Analytics with other Google tools
Disclaimer
The BEAR Center is in the process of obtaining 501(c)(3) status. Donations may not be tax-deductible until approval.
EIN: 93-4309260
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